From the moment the phone rings in your office, your staff makes an impression on current and potential new patients. Do you know how that first encounter is handled? Are you aware of what is being said to your patients and who is ultimately responsible for deciding which patients will be seen and when?

One of the biggest issues we notice in many practices involves how that very first phone conversation is handled. It is crucial that your staff is well trained on the most appropriate and effective way to answer the phone, from what is being said to your patients or potential patients to how your appointments are being scheduled. Initial phone conversations are similar to "soft-sell" sales pitches and are an important opportunity to promote the virtues of your practice while conveying a sense of confidence to the caller about utilizing your services. It is equally important that your staff be trained on how to greet and treat patients when they walk through the door.

In many cases, one of your least senior and experienced staff members is the one making the first impression on people about your medical practice. Often, they are also the ones ultimately deciding who is coming through your door. That is why it is especially important that your staff be trained to deal with patients in a manner that is professional, gets across the message you want, and promotes an atmosphere that fits within your intended practice philosophy.

Clinic Logic can provide the proper staff training and development so you can feel confident that the first impression being made is the one you want your patients to see.